Shipping and Refund Policy
Shipping Policy:
Shipping Restrictions: Our products are available for shipment to most states within the United States. However, please note that due to regulatory restrictions, we cannot ship our products to the following states: Hawaii, Idaho, Minnesota, Oregon, Rhode Island, Utah, and Vermont. This restriction applies to products with a Total THC content above 0.3%.
Delivery Timeframe: We strive to process and ship orders promptly. Orders typically ship within [insert timeframe, e.g., 1-2 business days] after payment confirmation. Once your order has been shipped, you will receive a tracking number via email to monitor the delivery status.
Expedited Shipping: Customers have the option to purchase expedited shipping for faster delivery. Please note that expedited shipping fees may apply, and delivery times may vary depending on the selected shipping method and destination.
Transit Guarantee: We guarantee that all orders will be in transit within 10 days from the date of purchase. If your order has not been shipped within this timeframe, please contact our support team for assistance.
Refund Policy:
Defective Vapes: We stand behind the quality of our vape products. If you receive a defective vape device, please contact our support team or text us immediately upon receipt of your order. You must notify us within 45 minutes from the time of delivery. We will provide a replacement for the defective item.
Non-Returnable Products: For health and safety reasons, concentrates are non-returnable. We only offer replacements for defective concentrate products.
Final Sale Items: All sales of flower, edibles, and pre-rolls are final. We do not accept returns or offer refunds for these products due to regulatory restrictions and quality control reasons.
Refund Process: To request a refund or replacement for a defective vape device, please contact our support team via email at Support@coastalherbco.xyz or text us at [insert support number]. Provide your order details, including the order number and a description of the issue. Our support team will assist you in processing your request.
Refund Eligibility: To be eligible for a refund or replacement, the product must be unused, in its original packaging, and returned within the specified timeframe. We reserve the right to refuse refunds for products that do not meet these criteria.
Contact Us:
If you have any questions or concerns regarding our Shipping and Refund Policy, please contact us at Support@coastalherbco.xyz or text us at 856-800-1835.
By purchasing products from Coastal Herb Co., you agree to adhere to the terms of our Shipping and Refund Policy. We appreciate your understanding and cooperation.